Out there in neverland, i’ve heard horror stories about Dell’s lack-of-service. I have a different story to tell. 
Friday evening, my dear PDA gave up on me. The screen flickered with horizontal and/or vertical stripes and no amount of resetting would bring the PDA back to sanity. I was devastated. My second brain was off line. And it’s not like i have the finances to buy myself another second brain at the moment (though i did do some panic browsing on Ebay… 
.
On Tuesday, i left a support request at the Dell support site. Nothing. Not even an email acknowledgement that they’d received my request. Today, i give them a ring. Within seven minutes and eight seconds, most of which consisted of waiting, the lady on the other side has promised that tomorrow a courier will come and drop off a replacement PDA for me. It’s all on the warranty. Even if i don’t work at the same place as when i got it. Not even for the same employer. No further questions asked.
Wow.
Dear Michael Dell: your Finnish support and service is outstanding. I am thoroughly and positively baffled by the low-key efficiency and we’ll-fix-it-attitude. Give yourself a pat and your personnel a bonus. Because they’re worth it. This is how service should be done.
Tomorrow, i’ll tell you if i Dell managed to keep their promise
